Do you have passport, original degree, sealed academic transcripts and criminal background record right now? If not, can you prepare these documents soon?
~My passport is processing and will arrive in late May/ early June.
~I have sealed transcripts that can be sent directly to you from my university via email.
~ I am being finger printed for my criminal background check on Monday 3/29/2021
* Education & Work Experience *
LSL Healthcare, INC. Aug 2019- Aug. 2020
Customer Service Rep/Sales Support
• process high volumes of medical supplies orders accurately and manages all aspects of the customer order fulfillment process which includes order entry through delivery.
¡Ü Daily usage of phone, email, fax, and EDI
¡Ü Handle shipping, quoting, and inventory of supplies
¡Ü Ensures that issues are resolved both promptly and thoroughly by clarifying the customer's complaints
¡Ü Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
¡Ü Responsible for daily management which includes reviewing the status of all open orders for medical supplies
¡Ü Triage in-bound phone support related issues
¡Ü Track customer interactions
¡Ü Troubleshoot internal software to find root causes of issues and then find solutions that we can implement and test.
¡Ü Use CRM to manage customer and internal cases
¡Ü Use internal software to trouble-shoot issues within the resources provided
¡Ü As a customer advocate I communicate between multiple tiers of teams in order to resolve the customer issues
H&M (Chicago, IL) Feb 2018-Aug. 2019
Customer Service Rep/1st Line Agent
¡Ü Handle email and call correspondence with customer and colleagues
¡Ü Appropriately give Feedback to colleagues and management
¡Ü Update customers on H&M brand
¡Ü Assist customers with online account issues
¡Ü Correspond with H&M stores nationally to help best serve the customer¡¯s needs
¡Ü Use MS word, excel, power point to complete administrative duties
¡Ü Plan and organize employee events and meetings
¡Ü Present presentations at meetings with visual and verbal content
¡Ü Triage in-bound phone support related issues
¡Ü Track customer interactions
¡Ü Troubleshoot internal software to find root causes of issues and then find solutions that we can implement and test.
¡Ü Use CRM to manage customer and internal cases
¡Ü Use internal software to trouble-shoot issues within the resources provided
¡Ü As a customer advocate I communicate between multiple tiers of teams in order to resolve the customer issues
Forever 21(Orland Park, IL) Oct 2017-Feb 2018
Customer Service Rep
¡Ü Work one on one with each client
¡Ü Help maintain the environment
¡Ü Greet and build personal relationships with clients
¡Ü work with supervisors to meet sales goals
Self Employed (Lansing, IL) Aug. 2015- Currently
Independent Writer
• Self-publish several works of literature through Amazon
• Market and Promote
• Create avenues to gain profit
• Edit literature
• Outsource to local vendors
• Bookkeeping
Brooksource (Naperville, IL) Jan. 2017- March 2017
Service Representative II/BMO Harris
• Managed customer database management
• Loan file research and analysis
• Computer applications and programs within company
• Vendor Relationship Management Internal/External