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Courtney Hendricks
No 42408
Name Courtney Hendricks
Nationality USA
Starting Date 2021-08-01
Desired Location Big City, Medium City, Not spe
Desired Housing Single Housing, Not specified
Birth Date 1987-05-28
Marital Status Single
Desired Teaching Level Kindergarten, Elementary, Middle
Saturday Work Not specified
Desired Pay Per Month 2.2milion won
Degree BA/BS
Education & Work Experience
 Do you have passport, original degree, sealed academic transcripts and criminal background record right now? If not, can you prepare these documents soon?


~My passport is processing and will arrive in late May/ early June.

~I have sealed transcripts that can be sent directly to you from my university via email.

~ I am being finger printed for my criminal background check on Monday 3/29/2021


* Education & Work Experience *

LSL Healthcare, INC. Aug 2019- Aug. 2020
Customer Service Rep/Sales Support
• process high volumes of medical supplies orders accurately and manages all aspects of the customer order fulfillment process which includes order entry through delivery.
● Daily usage of phone, email, fax, and EDI
● Handle shipping, quoting, and inventory of supplies
● Ensures that issues are resolved both promptly and thoroughly by clarifying the customer's complaints
● Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
● Responsible for daily management which includes reviewing the status of all open orders for medical supplies
● Triage in-bound phone support related issues
● Track customer interactions
● Troubleshoot internal software to find root causes of issues and then find solutions that we can implement and test.
● Use CRM to manage customer and internal cases
● Use internal software to trouble-shoot issues within the resources provided
● As a customer advocate I communicate between multiple tiers of teams in order to resolve the customer issues


H&M (Chicago, IL) Feb 2018-Aug. 2019
Customer Service Rep/1st Line Agent
● Handle email and call correspondence with customer and colleagues
● Appropriately give Feedback to colleagues and management
● Update customers on H&M brand
● Assist customers with online account issues
● Correspond with H&M stores nationally to help best serve the customer’s needs
● Use MS word, excel, power point to complete administrative duties
● Plan and organize employee events and meetings
● Present presentations at meetings with visual and verbal content
● Triage in-bound phone support related issues
● Track customer interactions
● Troubleshoot internal software to find root causes of issues and then find solutions that we can implement and test.
● Use CRM to manage customer and internal cases
● Use internal software to trouble-shoot issues within the resources provided
● As a customer advocate I communicate between multiple tiers of teams in order to resolve the customer issues

Forever 21(Orland Park, IL) Oct 2017-Feb 2018
Customer Service Rep
● Work one on one with each client
● Help maintain the environment
● Greet and build personal relationships with clients
● work with supervisors to meet sales goals

Self Employed (Lansing, IL) Aug. 2015- Currently
Independent Writer

• Self-publish several works of literature through Amazon
• Market and Promote
• Create avenues to gain profit
• Edit literature
• Outsource to local vendors
• Bookkeeping

Brooksource (Naperville, IL) Jan. 2017- March 2017
Service Representative II/BMO Harris

• Managed customer database management
• Loan file research and analysis
• Computer applications and programs within company
• Vendor Relationship Management Internal/External